Buyer Help > Managing Your Orders and Transactions

Handling Returns and Refunds

All merchants have the ability to issue a refund on payments that you have successfully made to them. If you would like a refund of a payment that you made, we suggest that you first contact the merchant to explain the situation and to make appropriate arrangements for a return or replacement for physical goods and refund for a digital purchase, in accordance with the merchant's return policies.

To contact the merchant, refer Viewing Your Orders Made with Amazon Pay

We want to make sure that your order is fulfilled. In case the merchant is not following his policy and you do not receive a reply from them within 3 business days, or if you are not able to come to an agreement regarding a return/refund, please contact our Customer Service.

When we receive a report from you, we'll investigate the status of your transaction and take all possible steps to resolve the problem.